Delivery & Returns/Exchange Policy

At The Denim District, we value your trust and strive to provide a seamless shopping experience. Below is a detailed guide to our payment options, delivery process, and exchange policies to help you shop with confidence.

Payment Options

We offer multiple payment methods for your convenience:

  1. Card Payments: Secure prepaid card payments through our website.
  2. Bank Transfers: Prepaid bank transfers for orders placed via Instagram or Facebook.
  3. Cash on Delivery (COD): Available islandwide for orders placed on the website or through our social media platforms.
  4. KOKO Payments: Now accepted and you will be redirected to KOKO to make your Purchase and Pay in 3 monthly Installments.

Placing an Order

You can place orders through:

  • Our Website: Shop directly from our platform.
  • Social Media: Message us on Instagram, Facebook, or WhatsApp.

Prices, promotions, and discounts are consistent across all platforms for transparency.

Order Confirmation

Once your order is confirmed, you’ll receive a message via the contact information or platform you used to place the order.
Sample Confirmation Message:

  

Delivery Information

  • Tracking Your Order: Use the waybill number provided to track your shipment at Falcon Courier Service.
  • Delivery Process:
    • Delivery is free for all orders.
    • If the delivery personnel cannot reach you after three attempts, the product will be returned to us.
    • If you still wish to receive the product, an additional delivery fee of 500 LKR will apply.

Returns Policy

We strive to deliver the best, and returns are only accepted under specific circumstances:

  • Returns Accepted Only for Wrong Items: If you receive an incorrect item (which is rare), contact us immediately.
  • Refunds: Issued only in the event of an error on our part (initiated to the payment-initiated media itself on the website)

Exchange Policy

We understand the importance of finding the perfect fit. Here’s how our exchange process works:

Conditions for Exchanges

  • Items must be unworn, unwashed, and in their original condition with tags intact.
  • Requests must be made within 2 days of receiving the item.

How to Request an Exchange

  1. Contact us via WhatsApp [+94 783111033], Instagram [@the_denim_district_], or Facebook [The Denim District.].
  2. Provide:
    • Order Reference Number
    • A description of the issue
    • A photo of the item

Exchange Process

  • Product Return: The product must be sealed in the waterproof package it arrived in or similar.
  • Delivery Options:
    • Our delivery provider will collect the product at your convenience.
    • Alternatively, you can drop it off at our location.
  • Shipping the New Product: Once we receive the exchanged item, we will dispatch your new product within 3 business days.

Additional Charges

  • Customers bear an exchange delivery charge of 800 LKR.
  • Any price differences can be settled via COD or bank transfer.

Sample Exchange Confirmation Message:

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We’re Here to Help

Our team is available from 9 AM to 9 PM (LKR time) to assist you with any inquiries or support.

We encourage customers to carefully check their sizes based on their waist measurements (in inches) as listed on our platforms. Thank you for choosing The Denim District—we’re proud to deliver premium denim products straight to your doorstep.